Contact Us
Before you reach out:
Where is my order?
You can track your order by visiting our Order Tracking Page with your tracking number or with your order number and email address.
Where can I find my order/tracking number?
Once you've completed your purchase, an order confirmation email is automatically sent to your email. This email contains your order number. We'll also send a separate shipping confirmation email with your tracking number once it's generated.
Why are there no tracking updates on my order?
After we generate your tracking number and send it via the shipping confirmation email, it typically takes 1-3 business days to dispatch your order. Once your order is dispatched, tracking updates should begin to appear soon after.
When will I receive my order?
The time it takes to receive your order depends on your country of residence and the shipping option you choose at checkout. Due to our current high demand, some orders may take over 2 weeks to arrive.
Where can I contact your customer support?
You can email us at support@carboncase.com where our customer service team will be happy to help you!